Privacy Policy
At Denner Heating, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services, visit our website, or contact us.
What Information We Collect
- Contact details (name, phone number, email, address) when you make an enquiry or booking.
- Service information (details about your property or system relevant to the work).
- Payment details (where applicable, processed securely through third-party providers).
- Website usage data (cookies, analytics, and form submissions).
How We Use Your Data
- To provide quotes, estimates, and carry out services.
- To respond to enquiries and customer support requests.
- For billing and payment processing.
- To send service reminders or updates with your consent.
- To improve our website and services.
How We Protect Your Data
We use appropriate technical and organisational measures to keep your data secure. Access is restricted to authorised staff, and information is never sold or shared with third parties without your consent, unless required by law.
Your Rights
Under UK GDPR, you have the right to:
- Access the information we hold about you.
- Request corrections to your personal data.
- Request erasure of your data.
- Withdraw consent for communications.
- Lodge a complaint with the Information Commissioner’s Office (ICO).
Contact Us
If you have any questions about this policy or your data, please contact us:
Denner Heating & Plumbing
Unit 1 Newpath Annan DG12 5EW
01461 758 041
info@dennerheating.com